Once payment has been completed, we’re unable to make changes to your
order, as processing begins right away. If you’d like to add additional items,
please consider placing a new order.

If you're thinking about canceling, you can return your order once it arrives. To do so, simply initiate your return online at les-atelier.returnless.com

First, check your spam or junk email folders, as the confirmation email may
be there.

If you still can't locate it, please email us at support@les-atelier.com
from the email address used for the order. We’ll look into it and ensure you
receive your confirmation.

We're sorry to hear that! Damage may have occurred during transit. You can
return the item to us at no cost. Register your return at les-atelier.returnless.com and attach a clear photo of the damage. If you’d like a replacement,
please add a note requesting it. For further assistance, feel free to email us
at support@les-atelier.com.

Unfortunately, we can't alter the address once your order has been placed,
as it’s immediately processed and forwarded to the carrier.

You’ll receive a Track & Trace link via email, where you can follow
your package and, if needed, arrange to collect it from a pickup point.

Yes, once your order is with the carrier, you’ll receive an email with a
Track & Trace link.

Note that tracking information may only become active the following
business day. If the link doesn’t work right away, please try again later.

Your order is processed as soon as it’s placed and handed over to the
carrier. You’ll receive an email with your Track & Trace code to monitor
its journey.

The carrier usually requires a business day to activate tracking. If your
tracking link isn’t immediately active, please check again the following
business day.

If your order hasn’t arrived, check with neighbors in case it was left with
them. Look for any notes left by the delivery driver or use the Track &
Trace link provided via email to check the status.

If the Track & Trace shows it was delivered but you didn’t receive it,
please wait one more day as the driver may have pre-marked it as delivered. If
there’s still an issue, contact us at support@les-atelier.com, and we’ll assist
you further.

We apologize for the mix-up! You can return the incorrect item free of
charge by registering at
 les-atelier.returnless.com.

To return an item, please register your return at at les-atelier.returnless.com and include the packing slip in the package.

You may return your order within 14 days of receiving it, provided it’s
unworn, undamaged, and has the original labels attached.

Once we’ve received your return, it undergoes quality control, which may
take up to 5 business days. Approved refunds will be processed to your original
payment method within 10 business days. If you haven’t received your refund
after 15 business days, please reach out to us at support@les-atelier.com.

Please register your return online at at les-atelier.returnless.com. For help, feel free to email us at support@les-atelier.com.

We don’t currently offer exchanges. Instead, you can return your item and
place a new order for the replacement.

• Return Period: Initiate the return within 14 days of receiving
  your item.
• Return Form: Submit your request via at les-atelier.returnless.com.
• Shipping Costs: The cost of returning items is the customer’s
  responsibility.
• Condition of Products: Returned items should be clean, unworn,
  and in their original condition, including labels and packaging.
• Proof of Return: Retain your Track & Trace code as proof of
  shipment, as it’s necessary for resolving any issues with your return.

Each scarf is unique, so dimensions may vary by up to 5 cm. If the size
doesn’t meet your expectations, you can start a return at at les-atelier.returnless.com and order a replacement.

Popular items can sell out quickly. Enter your email on the product page to
receive an alert when the item is back in stock.

We accept:

• Credit Card (VISA, Mastercard, American Express)
• iDeal (ABN AMRO, ING, Rabobank, etc.)
• Bancontact
• PayPal

It may take up to 14 days for us to process a returned item. Once
processed, refunds are typically issued within 5 business days. Look out for a
transfer from Mollie, our payment provider.